Delivery Policy

At Pak Decors, we ensure safe and timely delivery of our products to your doorstep. Below are the details regarding our shipping policy:

Delivery Areas

We offer delivery all over Pakistan and provide international shipping to selected countries.

Delivery Timeframe

• Pakistan: 3-5 business days
• International: 7-15 business days (depending on location and customs processing)

Shipping Charges

• Shipping charges depend on your order value and delivery location.
• Free shipping within Pakistan for orders above Rs. 4,999.

Courier Partners

We use trusted courier services for fast and reliable delivery, including:

• TCS, Leopards, and DHL for Pakistan

Order Tracking

Customers can track their orders by:

• Visiting our Order Tracking Page on our website.
• Contact us via email or phone number for real-time updates.

Returns & Exchange Policy

We want you to be completely satisfied with your purchase. If you receive a damaged or incorrect product, you may be eligible for a return or exchange under the following conditions:

Return Eligibility

• Products that are damaged upon arrival or incorrectly delivered are eligible for return/exchange.
• Fragile and breakable items (such as glass or delicate décor) are non-returnable due to their delicate nature.

Return Timeframe

• Customers must initiate a return/exchange request within 7 days of receiving their order.

Return Process

• To request a return/exchange, please contact our support team via email or phone.
• Customers are responsible for return shipping charges.

Refund Method

Refunds are processed through:

• Bank Transfer
• Original Payment Method

Non-Returnable Items

The following items cannot be returned or exchanged:

• Customized products (personalized gifts, name-based items, etc.)
• Fragile or breakable items
• Products damaged due to customer handling

 Order Cancellation Policy

Cancellation Timeframe

• Orders can be canceled within 24 hours of placing the order.

Refund Policy for Cancellations

• If the order is canceled within 24 hours, a full refund will be issued.
• If canceled after 24 hours, only 50% of the payment will be refunded.

Contact Information

For any questions or concerns regarding delivery, returns, or cancellations, feel free to contact us:
Email: support@pakdecors.com
Phone: +02 370 1699386

We value our customers and strive to provide the best service possible!